Frequently Asked Questions

Crickets X FAQ — All Your Questions Answered

Find answers to all your questions about betting, payments, registration, and account management — right here. Search below or browse by category.

50+
General FAQ
6
Browse by Category
24/7
Live Support
98%
Issue Resolution Rate
Help Center

What can we help you with?

Select a topic from the categories below and jump straight to the answer.

Account & Registration

Everything you need to know about opening a new account, KYC verification, password resets, and profile updates.

8 Questions
Payments & Withdrawals

All your questions about bKash, Nagad, and Rocket deposits, withdrawal times, minimum amounts, and transaction fees.

9 Questions
Betting & Odds

Full details on how to place bets, live betting, odds calculation, bet cancellation, and match results.

9 Questions
Bonuses & Promotions

How to make the most of your welcome bonus, reload offers, free bets, cashback, and loyalty points.

7 Questions
Security & Privacy

Account security, enabling 2FA, data privacy, and how to report suspicious activity.

7 Questions
App & Technology

Help with mobile app downloads, installation issues, browser support, and technical troubleshooting.

7 Questions

About the Crickets X FAQ

Crickets X is one of Bangladesh's most popular online cricket betting platforms. Thousands of bettors place bets on the platform every day and often have a variety of questions. This FAQ This page is designed to give you quick answers on everything from registration to payments, betting, and security.

If you can't find the answer you're looking for here, please reach out to our Live Chat or reach us by email — we're available 24/7, every day of the week.

No results found. Try a different keyword.
Account & Registration

Opening a new account on Crickets X is quick and simple. registration page Go to the registration page and enter your mobile number or email address. Then set a strong password, fill in your date of birth and name, and agree to the terms and conditions. Your account will be activated via OTP verification, and you can start betting right away. The entire process takes just 2–3 minutes.

Yes, KYC (Know Your Customer) verification is mandatory for security and legal compliance. You'll need to upload a scan of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 12–24 hours. Withdrawals are not available until KYC is complete, but you can continue betting in the meantime.
Tip: Take photos in good lighting and make sure all details on your document are clearly visible.

On the login page, Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number. An OTP will be sent — use it to set a new password. The password reset link remains active for 15 minutes.

No. Per Crickets X policy, each person may only operate one account. Any attempt to open multiple accounts using the same NID, mobile number, or bank account will result in all associated accounts being permanently banned, and any funds held may be forfeited.

Yes, but for security reasons this cannot be changed directly. You'll need to email support@cricketsx.net and provide your NID along with some additional details for identity verification. Once verified, your information will be updated within 24–48 hours.

Yes, Crickets X supports responsible gaming. You can temporarily suspend your account (for 7 days, 1 month, or 6 months) directly from your profile settings. For a permanent closure, email support@cricketsx.net. For more details, Responsible Gaming view page.

The minimum age to register on Crickets X is 18. Date of birth is verified during KYC. Accounts for users under 18 are not approved.

After logging in, your balance is displayed directly next to your account icon in the top right corner. For a full breakdown, go to "My Wallet" on your dashboard — you'll find your deposit, withdrawal, and betting history all in one place.
Payments & Withdrawals

Crickets X supports all major payment methods in Bangladesh. Mobile Banking: bKash, Nagad, Rocket. Bank Transfer: all nationalized and private banks. Card Payments: Visa, Mastercard. Cryptocurrency: USDT (TRC20/ERC20). For more details, Payments Page here.

The minimum deposit on Crickets X is just ৳500. You can deposit from this amount via mobile banking (bKash, Nagad, Rocket). The minimum for bank transfers is ৳1,000 and for cards is ৳500.

Withdrawals to bKash, Nagad, and Rocket are typically completed within 5–15 minutes. Bank transfers may take 2–4 hours. Requests made between midnight and 6 AM will be processed the next business day. Larger withdrawals (৳50,000+) may require additional verification.

Crickets X does not charge any fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own transaction fees. There are no withdrawal fees on Crickets X's end either. For more details, Financial Transactions view page.

First, refresh the page and wait 5–10 minutes. If the balance still hasn't appeared, take a screenshot of the payment (including the transaction ID) and email it to support@cricketsx.net, or contact us via live chat. Issues are typically resolved within 1 hour.

Via mobile banking, the maximum withdrawal is ৳50,000 per transaction and ৳1,00,000 per day. For bank transfers, you can withdraw up to ৳5,00,000 per request. VIP members are eligible for higher limits.

Yes, if your request is still in "Pending" status, you can cancel it directly from your dashboard. Once it moves to "Processing", cancellation is no longer possible. When cancelled, the funds are returned to your account balance immediately.

Yes, Crickets X supports USDT (TRC20 and ERC20 networks). The minimum crypto deposit is 10 USDT. Your balance is credited after network confirmation, which typically takes 10–30 minutes. The same network must be used for crypto withdrawals.

No, Crickets X only approves withdrawals to an account registered in your own name. Sending funds to someone else's bKash, Nagad, or bank account is strictly prohibited. Violating this policy may result in your account being suspended.
Betting & Odds

Bet on over 30 sports including cricket, football, tennis, badminton, basketball, hockey, and e-sports (CS:GO, Dota 2, LOL). For cricket, you can bet on international matches, IPL, BPL, CPL, and various domestic leagues. For more details, Betting Page here.

Yes, Crickets X fully supports in-play and live betting. You can place bets at real-time odds while a match is in progress. Use live scores, ball-by-ball stats, and match momentum to make smarter betting decisions. For detailed strategies, Betting Tips view page.

The minimum bet on Crickets X is just ৳50. Maximum bet limits vary by market. Pre-match bets generally allow up to ৳1,00,000. Limits for live betting may be slightly lower.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being abandoned, cancelled due to weather, or a technical issue — Crickets X will automatically void the bet and return the full amount.

Crickets X uses the Decimal odds format. For example, if the odds are 2.50, a BDT 100 bet returns BDT 250 in total (BDT 150 profit). Higher odds mean lower probability of winning but a bigger payout. For smarter betting, Betting Tips read more.
Source: Total payout = Bet amount × Odds

Yes, Crickets X lets you combine bets across multiple matches into a single accumulator bet. If all your selections are correct, you win at the combined odds. If any one selection loses, the entire bet is lost. You can combine up to 20 selections.

After logging in, head to the "Betting History" section on your dashboard to see a full list of your bets. You can filter by active, settled, or cancelled bets, and also sort by date or sport type.

Crickets X settles bets based on official results from the International Cricket Council (ICC) and relevant governing bodies. For any disputes, please contact the support team. For the full settlement policy, Terms & Conditions page.

Yes, Cash Out is available on selected matches. While a match is in progress, you can partially or fully close your bet and lock in a guaranteed amount. When the Cash Out option is available, it will appear automatically on your bet slip.
Bonuses & Promotions

New members receive a 100% welcome bonus on their first deposit, up to ৳10,000. Registration Complete your registration, verify your KYC, and make your first deposit — the bonus will be credited to your wallet automatically. You can withdraw it once the wagering requirements have been met.

Wagering requirements mean you need to bet your bonus amount a set number of times. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to place ৳5,000 worth of bets. With regular betting, this is straightforward to meet. Once fulfilled, the bonus converts to cash and can be withdrawn.

Yes, Crickets X offers weekly reload bonuses, Big Match Boosts, free bets, and cashback deals for regular members. Each offer has its own validity period and terms. Check the "Promotions" section on your dashboard regularly to stay updated.

Yes, when you refer a friend, both of you receive a bonus. Grab your referral link from the dashboard and share it with your friend. Once they register and make their first deposit, the referral bonus will be credited to your account. There's no limit on referrals.

Every bonus has a set expiry period (typically 7–30 days). If the wagering requirements are not met within that period, the bonus is automatically forfeited. Your original deposit balance is not affected.

Crickets X's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points based on your betting volume, which determines your tier. Higher tiers unlock greater cashback, a dedicated account manager, and exclusive offers.

Yes, your wallet shows two separate balances: "Real Balance" and "Bonus Balance". Real balance is generally used first when placing bets. Bonus balance cannot be withdrawn before wagering requirements are met.
Security & Privacy

Yes, Crickets X uses 256-bit SSL encryption to keep all data secure. Your personal information, payment data, and betting activity are fully encrypted at all times. We never share your personal information with third parties. For more details, Privacy Policy read more.

Go to Profile Settings → click the "Security" tab → enable "Two-Factor Authentication". An OTP will be sent to your mobile number — enter it to confirm. With 2FA active, you'll need an OTP every time you log in, making your account significantly more secure.

Change your password immediately. Then email support@cricketsx.net or reach out via live chat. Our security team will investigate and, if necessary, temporarily lock your account. You can review suspicious login activity under "Security Log" in your profile.

Always verify the cricketsx.net domain. Crickets X will never ask for your password via email or SMS. Do not click on links from unknown sources. Only use the official Download Page to install the app. If you receive any suspicious messages, contact support immediately.

No, Crickets X never sells your personal information to third parties. Limited data may be shared only where required by law or for payment processing purposes. For more details, Privacy Policy here.

Sessions expire automatically after 30 minutes of inactivity. With active use, you can stay logged in for up to 24 hours. Always log out after using a shared or public device. You can end all active sessions across devices at once from your profile settings.

Yes, Crickets X is a licensed and regulated online betting platform. It undergoes regular third-party audits to ensure fair play. The RNG (Random Number Generator) is certified, and all betting outcomes are transparent and verifiable.
App & Technology

Official app available only on Download Page Download the APK file for Android. Before installing, go to Settings → Security → enable "Install from unknown sources". iOS users can open the site in Safari and add it to their home screen.
Warning: Do not download the APK from third-party sources — they may be counterfeit and dangerous.

Start by checking your phone's storage — you'll need at least 100 MB of free space. The app requires Android 5.0 or higher. Make sure the "Unknown sources" setting is enabled. Try downloading the APK file again and reinstalling. If the issue persists, reach out via live chat.

Clear your browser cache and cookies. Use Chrome, Firefox, or Samsung Browser. If your VPN is off, try turning it on or switching to a different server. Make sure JavaScript is enabled. If the issue persists, contact us at support@cricketsx.net with a screenshot.

The Android APK does not update automatically. When a new version is available, you'll receive a notification within the app. At that point, Download Page download the latest APK and install it. You can update without uninstalling the previous version.

Yes, live streaming is available for selected matches. To access the stream, you'll need to have a balance in your account or have placed a bet recently. A minimum 4G internet connection is recommended for the best experience.

When you open the app for the first time after installing, you'll be prompted to allow notifications — tap "Allow". To enable them later, go to your phone's Settings → Apps → Crickets X → Notifications. Through notifications, you'll receive bet results, promotions, and match updates.

Yes, Crickets X is fully responsive, so it works on any device's browser. The site runs smoothly on all modern browsers — Chrome, Firefox, Edge, and Safari. For an even better betting experience, desktop users can enjoy a full-screen view.
Quick Links
Contact Support

If you can't find your answer here, our support team is always ready to help.

Support Hours
24 hours / 7 days
Popular Questions
Start Betting Now

Register now and place your first bet with a 100% welcome bonus.

Register
Get Started Today

Why wait? Join Crickets X now

Thousands of Bangladeshi bettors are already placing bets on their favourite matches at Crickets X. Register now and claim your welcome bonus.

Register for Free Download the App
Safe & Licensed 24/7 Support Mobile Friendly Fast Payments Great Bonuses
বাংলা