Data security

Crickets X's Privacy Policy — Your data is safe with us

You have the right to know how your personal data is collected, stored, used, and kept secure. Crickets X presents our privacy policy here with full transparency.

Last Updated: January 2026
Published in Bengali
SSL Secured
256-bit encryption
No Third-Party Data Sharing
Secure data storage
Personal Control
256-bit
SSL encryption
0
Sale of data to third parties
24/7
Data monitoring
30 days
Data Deletion Timeline

How Crickets X protects your privacy

Every piece of your information matters to us. We protect your privacy to the highest security standards.

End-to-End Encryption

All data transfers on Crickets X are secured with 256-bit SSL encryption. No third party can view or alter your information in transit.

Maximum Security
Data is never sold

Your personal data is never sold or shared with third parties. Under Crickets X's privacy policy, your data is used solely for platform improvement.

Zero Data Selling
User Control

You can view, correct, or request deletion of your stored data at any time. You have full control over your information.

Personal rights
Secure Data Storage

Crickets X servers are hosted in internationally certified data centers with both physical and digital security measures in place. Data that is no longer needed is deleted after a set period.

ISO compliant
Spam-Free Communication

If you no longer wish to receive marketing emails or notifications, you can unsubscribe at any time. We don't send unnecessary messages.

Opt-Out Option
Regular Policy Updates

Crickets X's privacy policy is reviewed and updated regularly. Registered users are notified by email before any changes take effect.

Transparent Process

This Privacy Policy Crickets X Applies to all services on the platform. By using our website, mobile app, or any of our services, you are considered to have agreed to the terms set out in this policy.

1 What Data We Collect

Crickets X only collects the information needed to provide you with our services. Our Privacy Policy no unnecessary personal data is collected.

Data Type Example Purpose
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Activation & Support
Financial Information Payment methods, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage data Betting history, login timestamps Service improvement & personalization

We collect information directly from you (during registration and form submission), automatically (via cookies and tracking technologies), and where applicable, through third-party verification agencies.

Important: Crickets X never stores your password or full payment card number. Payment details are always held as encrypted tokens.

2 How we use your data

Crickets X uses collected data for specific, legitimate purposes. Our Privacy PolicyData is never used for any purpose beyond this.

  • Account management: To carry out registration, login, password reset, and KYC verification.
  • Service delivery: To process bets, handle payments, and pay out winnings.
  • Security Assurance: To detect and prevent fraud, money laundering, and unauthorized account access.
  • Legal Compliance: To meet regulatory requirements and comply with legal obligations.
  • Service Improvement: To improve platform performance and enhance the user experience.
  • Contact: To send important notifications, transaction confirmations, and support messages.
  • Responsible Betting: To monitor betting patterns and identify problematic behaviour early.

If you have consented to marketing communications, we may analyze your preferences and usage patterns to send you relevant offers. This consent can be withdrawn at any time.

3 Data Sharing & Disclosure

Crickets X never sells your personal data. However, in certain circumstances, limited information may be shared with trusted partners.

  • Payment Processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information strictly necessary to process a transaction.
  • KYC Verifier: Licensed third-party agencies used for identity verification receive only the minimum identity information required.
  • Legal authorities: Disclosing information in response to a court order or a lawful request from a regulatory authority is a legal obligation.
  • Technology Service Provider: Partners handling cloud storage and server operations work under strict confidentiality agreements.

Crickets X has separate data processing agreements with all third-party partners, preventing them from using your information for their own purposes.

In the event of a business merger or acquisition, users will be notified in advance and their consent will be obtained for any new policy.

4 Cookie Policy

Crickets X's website and app use different types of cookies — small text files stored on your device that help the platform run smoothly.

You can manage or clear cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

5 Data Security Measures

Crickets X follows the highest industry standards to keep your data secure. Our Privacy Policy Protection is ensured at both the technical and organizational level.

  • TLS 1.3 Protocol: All data transmissions are encrypted using the latest TLS protocol.
  • Two-Factor Authentication: Accounts support two-step verification to prevent unauthorised access.
  • Firewall & DDoS Protection: Server-level defenses against cyberattacks are active.
  • Regular Security Audits: An independent team of experts conducts regular penetration tests and audits.
  • Staff Training: All Crickets X staff receive training on data protection.
  • Data Breach Response: In the event of a data breach, affected users will be notified within 72 hours.

Please Note: Crickets X will never ask for your password, OTP, or banking details via email or phone. If you receive any such request, contact our support team immediately.

6 Your Data Rights

Crickets X believes every user should have full control over their own data. Our Privacy Policy you may exercise the following rights.

  • Right of access: Request to know what information Crickets X holds about you.
  • Right to Rectification: Request corrections to any inaccurate or outdated information.
  • Right to Deletion: Under certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: A request to restrict the use of your data for a specific purpose.
  • Right to portability: The right to receive a copy of your data in a machine-readable format.
  • Right to Object: The right to object to your data being used for marketing or profiling purposes.

To exercise these rights support@cricketsx.netto send us an email. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain why.

7 Data Retention Period

Crickets X does not retain data beyond what is necessary. Separate retention policies apply to different types of data.

Data Type Retention period Reason
Account Information 5 years after account closure Legal obligations & dispute resolution
Transaction records 7 years Financial Regulatory Requirements
KYC Documents 5 years after the end of the relationship AML & Identity Verification Policy
Marketing Information Within 30 days of consent withdrawal Respecting user preferences
Log files 90 days Security Monitoring
Cookie Data Up to 13 months Session & Preference Storage

Once the retention period expires, your data is permanently deleted or anonymised in a way that makes it impossible to identify you.

8 Protection of minors

Crickets X strictly prohibits registration and betting by anyone under the age of 18. Our Privacy Policy We do not knowingly collect any data from minors in accordance with our policy.

  • Age verification is mandatory at the time of registration.
  • In cases of suspicion, age is re-verified through KYC.
  • If we become aware that any minor's data has been collected, it is deleted immediately.
  • Parents with concerns can reach us at support@cricketsx.net.

If you become aware that your child or someone you know is using Crickets X while underage, please notify us immediately.

9 Privacy Policy Updates

Crickets X may from time to time update this Privacy Policy may update. For any significant changes, we will notify you through the following methods.

  • A summary of changes will be sent to your registered email.
  • Notifications will be shown when you log in to the platform.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For major changes, full consent will be obtained under the new policy.

If you do not agree to the updated policy, you may request to close your account. Continued use of the platform after any changes will be considered acceptance of the new policy.

10 Contact & Complaints

Contact Crickets X for any privacy-related questions, requests, or complaints. We're always here to help.

  • Email: support@cricketsx.net — responses within 48 hours.
  • Live Chat: Log in to the platform and speak directly with our support team.
  • Support Hours: Bengali-language support is available 24/7, seven days a week.

You can send privacy-related complaints directly to the Crickets X Data Protection Officer: privacy@cricketsx.net

We take every complaint seriously and aim to resolve all issues within 30 days.

Safe Betting

Your security is guaranteed — get started with Crickets X today

Your data is fully protected. Join Crickets X today and enjoy the best betting experience in Bangladesh.

Secure & Encrypted
24/7 support
Instant payouts
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